IT & Operations Support
Law Office of Francis P. Linnus, Esq.
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Improved IT service delivery and endpoint protection by managing user
requests, responding to incidents, and monitoring trends to proactively
mitigate blockers impacting user experience.
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Provided ad-hoc operational support during high-volume periods —
stepping in to manage client intake surges, resolve documentation gaps,
and stabilize daily workflows to keep office operations uninterrupted.
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Drove operational efficiency by coordinating cross-functionally with
attorneys and support staff to refine scheduling and case management
workflows, increasing case processing speed by 10%.